This page contains answers to your most frequently asked questions regarding CSI.
Currently CSI Courses are only accessible through the recommended browsers stated above through the use of your laptop or desktop computer. However, we are working towards a solution that will allow our courses to be mobile compatible.
When connecting to CSI's learning portal or Blackboard, users may run into a security error message “Expired or not-yet-valid certificate” popping up on the homepage. The issue is observed by users running Java 7 update 40 or greater on their computer. As a result of this problem, users may no longer be able to use Blackboard functionalities as the browser blocks any further activity by the user. To remedy the problem; please follow the steps in the PDF linked here.
You should submit an Exemption Request Form. Your transcript(s) will be evaluated and you will be notified of your eligibility for an academic exemption within 6 weeks. A fee is applicable for the assessment and for the academic exemption(s). Please refer to the form for additional information.
Note: CSI does not grant academic exemptions for licensing courses, e.g. CSC, CPH, OLC, FLC etc.
Access to your online materials will close 2 weeks after successful course completion or course expiry (whichever comes first). CSI recommends that you save a copy of your online materials prior to course completion.
Note: Online access to your course cannot be re-activated after your course has been moved to completion/expiry whichever comes first.
If you need proof of the number of CE Credits a CSI course or seminar is worth, please download
the CE Chart.
Your Notice of Completion for accredited courses will include the allocated continuing
The CE Credits section for each course/learning activity also contains this information.
Your sales receipt is available online in electronic format!
If you received an order confirmation, you can view and print your sales receipt through our website.
Log-in to your "MyCSI" and click on the 'My Messages' tab, to view your order confirmation and information about your sales receipt.
Extension fees cover:
Extension fees DO NOT cover:
If you have not completed your course during the regular enrolment period, you’re allowed to purchase a one time extension per course enrolment.
You must apply for an extension prior to the expiry of your enrolment period. Courses designated as Continuing Education courses do not qualify for extensions.
Please note: Your course extension is reflective of your course enrolment period.
Shipping and handling charges are added to all courses that include printed materials (textbooks, workbooks, etc.). Charges will also be added if you order textbooks or any other products that are shipped by courier.
Shipping and handling charges vary according to the area where the items are being shipped and are subject to change.
View a list of CSI Service fees.
A tuition tax receipt is available in February following the calendar year of your course enrolment. Your 2015 tax receipt is now available online. You will be able to view and print from our website. If you would like a receipt for a tax year prior to 2011 and this is not available online; email us at firstname.lastname@example.org.
To schedule an exam, click here and select "Book my exam". Please note that you will be required to log in to your profile.
Browser requirements for CSI Online courses Besides Internet access and a web browser such as Internet Explorer, you may also need a "plug-in" to access parts of your course.
If you still require help, please contact us at email@example.com.
Your textbooks will be shipped within 5 - 10 business days of enrolling in a course.
You can track the status of your order, online through your Student Profile (My CSI). You will be required to log in with your Student ID, or email address and password.
When your order is shipped, we will send you a message which will provide details of your shipment, including a tracking number.
Once you complete your enrolment, you will receive a confirmation email containing your Student ID and a link to your course card. You can use your Student ID, or email address and password to log in to CSI.ca. If you enrolled in an online course, you will be able to log in once you receive your enrolment confirmation email. When you log in to CSI.ca, you’ll be able to:
If you ordered printed textbooks, you will receive them within five days of your enrolment.
Note: International orders take longer to fulfill.
Examination booking confirmations are sent by email and to your My CSI. To access click on the "My Messages" tab. Your confirmation will include the exam date, location and any applicable instructions.
Please read your confirmation letter carefully as locations can change from session to session.
You can pay for your CSI purchases by:
CSI recognizes the importance of protecting your personal information. The details that we collect are used to process your requests, and we take precautions to safeguard your information once we have it.
While you can choose not to accept the policy, we can't create your student record. And, without a student record, you can't write an exam or attain accreditation.
Please send an email to firstname.lastname@example.org. A member of our customer service team will respond within 24 hours.
Please include your name, Student ID, the name of the course for which you should've received textbooks and the names of the wrong textbooks. If you received the textbooks in the wrong language, please indicate the correct language as well.
If you ordered printed textbooks, they will be shipped within 5 to 10 business days.
If you enrolled in an online course, you will be able to log in once you receive your enrolment confirmation email.
If you don't receive your textbook within five business days of enrolling, please send an email to email@example.com. A member of our customer service team will respond within 24 hours.
Please include your name, Student ID and the name of the course you are taking.
Once you complete your enrolment, you will receive a confirmation email containing your Student ID and a link to details about your course. You can use your Student ID, or email address and password to log in to CSI.ca. If you enrolled in an online course, you will be able to log in once you receive your enrolment confirmation email.