Advocis Education – Administration – FAQ

Advocis Education – Administration – FAQ

Registering for a course

How do I register for a course?

You can register online using the online enrolment form. Once your registration has been processed, you will receive a confirmation email containing information regarding your registration.

Privacy policies

I want to make sure my personal information is protected. What are your privacy policies?

Advocis students can rest assured that the security for our site is very strong with 128-bit encryption, and that their personal information is safe.

In addition, as a result of recent rulings and decisions made by the Privacy Commission, a member or student must advise Advocis of the circumstances under which their information can be distributed to and shared with employers and third-party suppliers, if it is to be shared at all. For more information, please read Advocis’ Privacy Policy.

Member Discounts

Who qualifies for a member discount?

Any Advocis member in good standing is eligible to receive member pricing when signing-up for a program that offers this benefit.

Payment methods

What method(s) of payment can I use?

Payments can be made by VISA, MasterCard and, American Express. You’ll need to provide both your card number and its expiry date. Applications will only be processed once full payment is received.

Receiving online course access

How soon after registering for a course or module will I receive access to the material?

Online access to your course and materials will be available within 48 hours after your registration has been processed.

Receiving printed course material

How soon will I receive printed course material?

If requested, professionally printed course material is available (for a printing fee) and will be shipped to you within 5 to 10 business days (regular shipment) after your registration has been processed. An expedited delivery service (within 3 business days) is available for an additional fee. Some courses also require you to obtain textbooks that are available at an additional cost. Please see the relevant program web page for more information on required textbooks.

As an alternative to professionally printed course material, please note that course material can be downloaded in PDF format.

Advocis Appeals Policy

What is the Advocis Appeals Policy?

The Advocis Appeals Policy allows candidates to request a re-mark of their assignment or exam if they believe their result is not accurate:

  • Policy applies to narrative response assessments only; therefore, only appeals for CLU 257 assessments will be considered
  • Only candidates with a “Fail” result can request a re-mark
  • Re-mark request must be requested within 4 weeks following the release of result

For more information on the Advocis Appeals Policy.

Prior Learning, Exemptions and Equivalencies

Does Advocis recognize any exemptions or equivalencies towards any of its courses or programs?

Yes. Advocis does consider exemptions or equivalencies depending on the course or program. For more information on our policy, please visit one of the links below:

Course Transcript

How do I access my course transcript?

You can access your transcript by logging into your Advocis Dashboard and clicking on ‘Designation Course History’ on the left-hand side menu under ‘Designation.

Retaking courses for CE purposes

May I retake the same module or course(s) for CE purposes?

You may only take a module or course once per year for it to be counted towards your Institute Designation CE requirements. Check with your regulatory body for specific rules.


Can I purchase a course extension if I do not complete my course within the allotted time?

Yes. Advocis does consider extensions depending on the course of program. Please see our extension policies below:

Cancellation fees

Is there a cancellation fee if I want to cancel from my course?

Yes. Please see our cancellation policies below:


Can I rewrite my quiz and/or exam if I am unsuccessful in passing my course?

Yes. Please see our rewrite policies below:

Technical and General Questions

What do I do if I need technical support?

If you require technical assistance with the Advocis Learning Environment, please contact our Technical Support Team at

What do I do if I have a general question?

If you have a general question please contact Advocis Member & Client Services from Monday to Friday between 9:00 AM and 6:00 PM EST. If you require assistance outside of these hours, we would be pleased to get back to you. Email and voicemail messages will be responded to the next business day.