Edition 7 – Manulife
It Takes a Pandemic – Digital Adoption in the Insurance Industry Selena Puttick, AVP & Associate Chief Underwriter Individual Insurance and Kathy Schmidtke, Director, Distributor Relations & Learning of Manulife discuss the challenges of COVID-19 as it relates to digital adoption, how the insurance industry is changing to meet the needs of restrictions for face-to-face sales, and the shifting horizon of e-business tools and underwriting requirements.