Chartered Life Underwriter (CLU®) Program Policies

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Chartered Life Underwriter® (CLU®) Program Policies

Cancellation

You have 30 days from the date of registration to withdraw from your CLU course (255, 256, 257) and receive a partial refund (no refunds after this date). Refund will be calculated based on registration cost minus cancellation fee of $75 + taxes.

The Advocis Core Curriculum Program (CLU Pre-requisite course) is offered by individual module or by bundle (all 12 modules). Cancellation policies will vary depending on your registration. If you registered for an individual module, you have 30 days from the date of registration to withdraw from your module or course and receive a partial refund (no refunds after this date). If you registered for the bundle (CLU Pre-requisite course), you have 90 days from the date of registration to withdraw from your bundle and receive a partial refund (no refunds after this date).

Cancellation Fee

$75 + taxes

To cancel your registration, Contact Member & Client Services at info@advocis.ca or 1-877-773-6765.

Prior Learning, Exemptions and Equivalencies

Courses (Includes Modules) Exemptions: An exemption occurs when a course taken at an educational institution / organization other than Advocis is considered for equivalency with a course or module offered by Advocis. A course exemption allows the candidate to avoid duplication of studies in the pursuit of a designation program. A limited number of exemptions will be granted for each program. The courses requested to be evaluated for exemption must have been successfully completed within the last 4 years.

Course Exemption Fees: $75 administration (non-refundable) + $75 for each exemption granted (plus GST/HST). Please note that the non-refundable $75 administrative fee will be charged to your credit card upon receipt of your request. The $75 exemption fee will be charged upon your acceptance of each equivalency.

Recognition of External Designations: Advocis recognizes certain designations you’ve earned throughout your career. We recognize these designations for the higher level knowledge and expertise associated with them and, where appropriate, offer equivalencies with Advocis courses. As long as you provide documentation indicating you have earned the designation and are in good standing, we will consider the equivalency request. A fee for Recognition of External Designations will be required with your application. Recognition of external Designations Fee: $100 (plus GST/HST).

How to Apply: To apply for a Course Exemption or Recognition of an External Designation, you must complete the Prior Learning Assessment and Recognition Form. Please submit the form, along with the supporting documentation (see below), by email to educontent@advocis.ca. Once the application and supporting documentation have been assessed by Advocis, you will be notified of the results (within 10 business days).

Supporting documentation for Course Exemptions:

A certificate of completion/transcript (completed within the last 4 years)
A detailed syllabus/table of contents of the program materials for assessment purposes

Supporting documentation for Recognition of an External Designation:

A letter of good standing

Extension (CLU 255, CLU 256, and individual FP module enrollments)*

If you are unable to successfully complete your course or FP module within its term, you may purchase an extension (only one extension allowed).

You are required to request an extension before your term expires.
Your term will be extended by 90 days.
You may continue from where you left off (all completed assessments will be retained)

Extension Fee: $75 + taxes

* Extension not available for the Advanced Estate Planning (CLU 257) or the CLU 910 Bundle

Advocis Appeals Policy

The goal of the Advocis appeals policy is to ensure that candidates are able to request a re-mark of their assignment or exam if they failed.

The re-mark of a test or assignment involves an independent second marker reviewing the assessment in question. The second marker is not provided with details of the student’s original mark. The same rubric used by the original marker must be used for re-marking. The re-marking of an assignment or an exam could result in a higher or a lower mark from the original grade. The second grade will be the final grade.

If you believe an error has been made in the calculation of marks or in the marking of your:

CLU Advanced Estate Planning (257) term assignment, or
CLU Advanced Estate Planning (257) final exam; or

Please complete the Request for Re-Mark form (see below).

Please submit your Request for Re-Mark no later than 4 weeks after you receive the final grade on the assignment or the exam.

Allow 30 days for your request to be processed.

Please note that the re-marking of multiple choice exams is not available for the following reasons:

there is no discretion in the way a multiple choice test is graded (scored), and
if there is an error, for instance, an invalid question, every student will have been subjected to the error

We regularly perform audits of the multiple choice questions in each of the Advocis programs. We do this to ensure that the questions included in our assessments test at an appropriate level and that the questions we ask are fair but challenging.

Appeals Fee: $150 + taxes

Attempts

Course	Attempts Included With Enrolment	Number Of Additional Attempts	Fee For Each Additional Attempt	Special Terms
CLU 255 or 256 Exam	One (1) attempt	Two (2) additional attempts	$75 + taxes	The fee is charged for each additional attempt request made.
CLU 257 – Exam only	One (1) attempt	One (1) additional attempt	$200 + taxes	Additional attempt to be completed the following semester. Grades received for Assignments 1 & 2, along with the Ethics quizzes will be transferred.
CLU 257 – Assignments and exam	One (1) attempt	One (1) additional attempt	$250 + taxes	Additional attempt to be completed the following semester. Grades received for the Ethics quizzes will be transferred.
CLU 257 Ethics Quiz Quiz 1, or Quiz 2, or Quiz 3	Three (3) attemps	Unlimited attempts	$75 + taxes	The fee is charged for each additional attempt request made for each quiz.
FP Module Exam	One (1) attempt	Two (2) additional attempts	$75 + taxes	This fee is charged for each additional attempt request made.

Re-enrolment (255 and 256 only)*

If you are unsuccessful in passing your course within its term, you may re-enrol for a reduced fee (only one re-enrolment allowed). The following rules apply:

Request must be made within one year from date of purchase
120 days to complete from the date of expiry
All completed assessments are reset and must be completed again
Only one re-enrolment allowed

Re-enrolment Fee: $150 + taxes

* Re-enrolment not available for the Advanced Estate Planning (CLU 257), individual FP modules, or the CLU 910 Bundle.

Please Note

To request any of the above, contact Member & Client Services via email at info@advocis.ca, or phone 1-877-773-6765 or 416-444-5251.